We’ve completed a five-year, $560 million investment programme, approved by the Commerce Commission in 2021 following public consultation. This took place from April 2021 – March 2026 and was often referred to as a customised price-quality path, or CPP.
The work focused on essential maintenance and upgrades across our network in Dunedin, Central Otago/Wānaka and Queenstown Lakes, helping ensure it is safe, resilient and ready to meet future electricity demand.
Over this time, we replaced ageing infrastructure, built new substations, and carried out ongoing maintenance to strengthen the network. Alongside this, we improved how we plan and invest by becoming more data-driven.
We also enhanced our customer experience, including launching a new website with improved outage information, updating our Customer Charter, and strengthening how we communicate.
While this major programme has wrapped up, we continue to invest in and improve our network to support growth and enable the energy future of our communities.
Every year of our customised price-quality path (CPP), we released an Annual Delivery Report.
Read our latest Annual Delivery Report for Regulatory Year 2025.
Other CPP reports can be found here.
What is a CPP?
Our customised price-quality path (CPP) is regulatory approval for a programme of investment to undertake essential maintenance and upgrades on the network.
Our CPP plans
In March 2022, we published three forward looking plans and each year we reported against them.
Tracking our progress
Our Annual Delivery Reports update you on how we progressed against our plans.
Annual Delivery Report 2025 Customer Summary
We have completed the fourth year of our five-year customised price-quality path (CPP). We are continuing to make good progress on our $560 million plus work programme and deliver on our promises to customers to upgrade the network.