Who we are

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Customer Commitments

Our Customer Commitments are part of our Customer Charter. They set out our service commitments to you and our promise to provide you with electricity safely, reliably and efficiently – when and where you need it.

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Customer Service Incentive Payment Scheme

Our Customer Service Incentive Payment Scheme is part of our Customer Charter. It outlines how we will compensate you if we fail to meet certain customer service incentives.

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Customer Charter – summary of changes

This page outlines the changes made to our Customer Charter and Consumer Compensation Arrangement from the 2021 version.

You can view the consultation pages for our Customer Charter here.