Our team are here to help. In an emergency, please call 111. In any instance where you are concerned about damaged poles or underground cables and downed or clashing lines, please contact us immediately on 0800 22 00 05.
You can view a list of current and planned outages on the Aurora Energy network. For all other enquiries, please submit an enquiry form, or call us on 0800 22 00 05 between 8:00am and 5:00pm, Monday to Friday.
Outside these hours, your call will be answered by our 24-hour customer service team. To report an emergency fault or hazard, please call our 24/7 response team on 0800 22 00 05.
For hard of hearing customers or those with speech difficulties, please contact us via NZ Relay Services: New Zealand Relay Services
Report a fault or hazard
If your fault is not listed on our outages page, please report.
Submit an enquiry
Get in touch by filling out our enquiry form.
Talk to us
Call 0800 22 00 05
Write to us
Aurora Energy, PO Box 5140, Moray Place, Dunedin, 9054. Please note, only mail addressed to our PO Box will be delivered as service changes mean mail addressed to our street address is no longer delivered.
Find us
10 Halsey Street, Dunedin. Please call before visiting as our reception is not staffed.
Find a retailer
Here's a list of the electricity retailers trading on the Aurora Energy network.
Find an approved Aurora Energy contractor
Looking for an approved Aurora Energy Network contractor to carry out new connections or alterations?
Contact your local council
Contact details for local councils.
Make a complaint
If you have a complaint, please contact us to access our free complaints process. If you have a complaint, please contact us to access our free complaints process.
Submit an information request
If you can't find what you're looking for on our website, you can submit a request to us.