Getting a new simple connection to the Aurora Energy network

You need to engage an electrician and provide them with some important information before you can select an Approved Network Contractor and apply to get connected to the Aurora Energy network.

The information your electrician needs

Your contact details, including your email address so we (Aurora Energy) can give you progress updates
Your electricity retailer (who you pay your power bill to)
Current postal address, so we can send you paperwork if needed
The address where the new connection is to be made
Connection use – for example, is it for a new home, garage, shed, shop
Land information – this might include subdivision plans (if you're part of one), Lot Number and Dp number or section number and block number, whichever applies

Your responsibilities

Engage a registered electrician and provide them with the details of your new connection request

Electrician's responsibilities

They will request information from you to begin the connection process

When there is existing power supply from our network to your property boundary, connecting to the network is simple.

Your electrician will register your request for a new connection with an Approved Network Contractor (the people authorised by us to work on our network).

The Approved Contractor will review what's required and send a quote for you to approve.

Once you've accepted the quote, the Approved Network Contractor will submit an application to connect to our network.

That's when we, Aurora Energy, get involved. You'll get an email from us to say we've received the application. Your electrician, Approved Network Contractor, Authorised Network Inspector and your electricity retailer (who you pay your bill to) will also be notified.

You'll get another email from us when the application has been approved (this means the contractor can start work). This email will include your ICP (Installation Control Point) number – the number used to identify your electricity meter. The electrician, Approved Network Contractor, Authorised Network Inspector and your electricity retailer (who you pay your bill to) will also be notified.

Your responsibilities

Approve quote and sign contract for the Approved Network Contactor

Alternatively, your electrician may do this on your behalf

Electrician's responsibilities:

Provide new connection information to Approved Contractor

Approved Network Contractor's responsibilities

Provide you with a quote and contract to undertake work

Provide a quote to you if you contact them directly, or to your electrician

Once you approve this, they can complete the Network Connection application

Begins the online Network Connection process with us

Aurora Energy's responsibilities

Processes and approve the Network Connection application

If applicable, issue an ICP number for the meter

The Approved Network Contractor can now carry out the work to connect you to the electricity network.

Either you or your electrician (on your behalf), can contact your retailer (who you pay your bill to) to get pre-approval to install your meter and arrange a time for an Authorised Network Inspector to install and test it.

Your responsibilities

At this stage, there is nothing for you to do!

Your electrician's responsibilities

Make sure the mains are ready to be connected to the network

Contact your electricity retailer to issue a service request for the installation of your meter

Contact the Inspector to arrange a date and time to install and test the meter

Authorised Network Contractor responsibilities

Carry out the work

We'll notify your retailer that the work is complete. Next, an Authorised Network Inspector and/or Metering Technican will install the meter, do the safety and compliance checks and liven your connection.

Once we've been informed the connection is live, we'll update you by email.

If you're ready to register your interest to connect to the Aurora Energy network (and have selected your approved contractor for electricity connections or your network approved inspector for distributed generation connections) you can register your interest here.

Request a new connection

Your responsibilities

Check the invoice against the original quote and contract agreement, then pay it

Your electrician's responsibilities

Book an Authorised Network Inspector to test and liven the connection

Issue Certificate of Compliance

Update the National Electricity Authority Electricity Registry

Send you an invoice for the works they carried out

Electricity retailer’s responsibilities

Set up your account on their database, ready for billing

Update the Electricity Registry with the relevant retailer data

Authorised Network Inspector’s responsibilities

Test and liven the connection

Provide us (Aurora Energy) with a livening report saying the connection is safe for use

Aurora Energy's responsibilities

We'll update our records and the electricity registry

We'll be in touch to let you know the work is complete

Get connected

For home and business

For contractor and trade

How we manage the network

Who we are

Join the team

Get in touch

Get connected to our network – Simple connection

Getting connected to our network

Contact your electrician

The information your electrician needs

Your responsibilities

Electrician's responsibilities

Appoint an Approved Network Contractor

Your responsibilities

Electrician's responsibilities:

Approved Network Contractor's responsibilities

Aurora Energy's responsibilities

Your Approved Network Contractor starts the job

Your responsibilities

Your electrician's responsibilities

Authorised Network Contractor responsibilities

Your new electricity connection will be tested and livened

Your responsibilities

Your electrician's responsibilities

Electricity retailer’s responsibilities

Authorised Network Inspector’s responsibilities

Aurora Energy's responsibilities

Get connected

For home and business

For contractor and trade

How we manage the network

Who we are

Join the team

Get in touch

Get connected to our network – Simple connection

Getting connected to our network

Contact your electrician

The information your electrician needs

Your responsibilities

Electrician's responsibilities

Appoint an Approved Network Contractor

Your responsibilities

Electrician's responsibilities:

Approved Network Contractor's responsibilities

Aurora Energy's responsibilities

Your Approved Network Contractor starts the job

Your responsibilities

Your electrician's responsibilities

Authorised Network Contractor responsibilities

Your new electricity connection will be tested and livened

Your responsibilities

Your electrician's responsibilities

Electricity retailer’s responsibilities

Authorised Network Inspector’s responsibilities

Aurora Energy's responsibilities

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