Aurora Energy owns the network power poles and lines that usually run down the side of the road, and our poles typically carry several lines. Aurora Energy is responsible for the repair of any faults on our electricity network or equipment.
In general, the property owner becomes responsible for the customer service line at the point it crosses the boundary, similar to other utilities like water and wastewater. The property owner is responsible for any costs involved with customer service lines. If a fault occurs and is found to be on your side of the boundary, the cost of repair and possibly the call out charge will be your responsibility.
The point of supply is the point at which maintenance responsibility transitions from Aurora Energy as the electricity distribution business to the property owner. The point of supply is defined in Section 2(3) of the Electricity Act 1992.
Here are some diagrams that help demonstrate the point of supply.
There are a number of examples shown because each property may be different.
Point of supply diagrams
How will I know if I own the power pole or if it’s owned by Aurora Energy?
We will attach a sign to the power poles owned by the property owner so it’s clear they are owned by them and not Aurora Energy. The sign will look similar to this:
Please note, customer service lines without a sign are still the responsibility of the property owner. Over time, Aurora Energy will attach signs to customer service lines as they are identified.