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Power outages

Are you experiencing or expecting a power outage in your area? Check our outages map below for updates on current and planned power outages.

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Power outage information is updated on our website automatically. For unplanned outages, the name and location on the map may change as we restore customers. If you're not sure which outage you are part of, please use the search function on the map by entering your street name or ICP number (found on your power bill). For more information about power outages please check our FAQs. 

Here are the current and planned outages for the Aurora Energy network. To see the latest updates please refresh the page.

Outages

Last updated 01:22am 22/12/24

  1. There are no current known outages. If the power is out at your home or business, head to our FAQs to find out what to do next.

Showing all planned outages (0)

  1. Tue 07 Jan(2)

  2. Wed 08 Jan(6)

  3. Thu 09 Jan(2)

  4. Fri 10 Jan(1)

  5. Mon 13 Jan(3)

  6. Tue 14 Jan(2)

  7. Wed 15 Jan(2)

  8. Thu 16 Jan(2)

  9. Fri 17 Jan(4)

  10. Sun 19 Jan(3)

  11. Mon 20 Jan(1)

  12. Tue 21 Jan(6)

  13. Wed 22 Jan(3)

  14. Thu 23 Jan(7)

  15. Fri 24 Jan(2)

  16. Mon 27 Jan(2)

  17. Tue 28 Jan(4)

  18. Wed 29 Jan(5)

  19. Thu 30 Jan(1)

Last 48 hours only

INCD Num:

Est. time off:

Est. time on:

There are no current outages.

If you need to report a loss of power or a hazard, please call us 24/7 on 0800 22 00 05.

Outage Map Key

  1. Multiple outages
  2. Unplanned
  3. Planned
  4. Restored
  1. Report a fault or hazard
  2. Get in touch
  3. FAQs about power outages
  4. Check major projects

Power outages map

Please be aware that the restoration times for planned and unplanned outages are estimates. When the power goes out, it may not come back on all at once. Some areas may have power restored before others.

We only display unplanned power outages that affect multiple customers on the website. This means if there's an unplanned outage that affects just one customer, it won't be shown here.

From time-to-time, we or our contractors will directly notify you if there's a low voltage outage in less than 10 working days in advance.

Why does it take longer to restore power after an unplanned outage if there are fire restrictions in place? 

In dry conditions it’s important we all do our bit to help reduce fire risk. The automatic reclosers that help get the power back on quickly after a short outage can potentially create sparks if our network is damaged during a fault. If a prohibited fire season has been declared by Fire and Emergency New Zealand (FENZ), we disable them to help reduce fire risk. 

When we disable the reclosers, our fault crews need to manually check the lines to make sure everything is safe before we can turn the power back on. We know it’s a trade-off between getting power restored faster and the risk of fire. At Aurora Energy we will always put safety first. 

Being prepared and staying safe

Here's some useful information to help you prepare for, and stay safe, in a power outage.

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Frequently asked questions about power outages

We answer your questions about power outages.

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Restoring power after an unplanned power outage

Find out the steps that are taken to restore your power after an unplanned power outage.

Photo of a young girl sitting up in a grey bed, she is holding an oxygen mask to her face.

Medically dependent customers

If you are medically dependent on electricity then it's important to ensure you have an emergency response plan in place.

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No hot water?

Managing electricity use at peak times is important to ensure large-scale power outages do not occur. Hot water control is one way we can do this.

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Streetlights not working?

Have you noticed streetlights that aren’t working, or are on 24/7? Find out how to report it.

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How to be prepared for power outages

Whether there is a planned or unexpected power outage in your area, make sure you’re ready.

Photo of darkened room, there is a grey cat peering above a wooden table, only its face is visible, on the table is a single white candlestick that has been lit.

Staying safe in a power outage

Follow these simple tips on how to stay safe in a power outage.

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Using generators in a power outage

Planned outages may be required when we work on the network to ensure everyone's safety. We're often asked if we can provide temporary power generation for this. Here's when we can help you.

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What to do in an electrical emergency

In an electrical emergency, it's important to do the right thing calmly and quickly.

Plan ahead for power outages Be switched on to safety

Enabling the energy future of our communities

At Aurora Energy, we’re doing a lot of work to upgrade the electricity network in Dunedin, Central Otago/Wānaka and Queenstown Lakes.

Our increased work programme means an increase in planned power outages to keep our customers, staff and contractors safe while doing the work. Check out the major projects underway across the network.

Find out more