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Power outages

Are you experiencing or expecting a power outage in your area? Check our outages map below for updates on current and planned power outages.

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Power outage information is updated on our website automatically. For unplanned outages, the name and location on the map may change as we restore customers. If you're not sure which outage you are part of, please use the search function on the map by entering your street name or ICP number (found on your power bill). For more information about power outages please check our FAQs. 

Here are the current and planned outages for the Aurora Energy network. To see the latest updates please refresh the page.

Outages

Last updated 20:17pm 21/11/24

Showing all planned outages (0)

  1. Fri 22 Nov(2)

  2. Sat 23 Nov(1)

  3. Mon 25 Nov(5)

  4. Tue 26 Nov(6)

  5. Wed 27 Nov(3)

  6. Thu 28 Nov(5)

  7. Fri 29 Nov(1)

  8. Sat 30 Nov(1)

  9. Mon 02 Dec(2)

  10. Tue 03 Dec(7)

  11. Wed 04 Dec(5)

  12. Thu 05 Dec(1)

  13. Fri 06 Dec(3)

  14. Sat 07 Dec(1)

  15. Mon 09 Dec(3)

  16. Tue 10 Dec(3)

  17. Wed 11 Dec(5)

  18. Thu 12 Dec(6)

  19. Fri 13 Dec(2)

  20. Sat 14 Dec(1)

Last 48 hours only

INCD Num:

Est. time off:

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Outage Map Key

  1. Multiple outages
  2. Unplanned
  3. Planned
  4. Restored
  1. Report a fault or hazard
  2. Get in touch
  3. FAQs about power outages
  4. Check major projects

Power outages map

Please be aware that the restoration times for planned and unplanned outages are estimates. When the power goes out, it may not come back on all at once. Some areas may have power restored before others.

We only display unplanned power outages that affect multiple customers on the website. This means if there's an unplanned outage that affects just one customer, it won't be shown here.

From time-to-time, we or our contractors will directly notify you if there's a low voltage outage in less than 10 working days in advance.

Planned electricity outages during the winter

Our customers are important to us, and we want to be transparent about our plans for scheduling work over the winter months. We understand the impact that power outages can cause (particularly while the weather is colder), however Aurora Energy has a major programme of work to undertake, and while our aim is to avoid winter months and defer work to the warmer months where we can, there are instances where this is not possible, for example when the work is safety-related or considered essential to maintain a secure supply of electricity to customers.  

 Each project is evaluated on a case-by-case basis, and we closely monitor any projects where there is more than one power outage required to see what steps we can take to minimise customer impact as much as possible.

Being prepared and staying safe

Here's some useful information to help you prepare for, and stay safe, in a power outage.

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Frequently asked questions about power outages

We answer your questions about power outages.

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Restoring power after an unplanned power outage

Find out the steps that are taken to restore your power after an unplanned power outage.

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Medically dependent customers

If you are medically dependent on electricity then it's important to ensure you have an emergency response plan in place.

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No hot water?

Managing electricity use at peak times is important to ensure large-scale power outages do not occur. Hot water control is one way we can do this.

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Streetlights not working?

Have you noticed streetlights that aren’t working, or are on 24/7? Find out how to report it.

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How to be prepared for power outages

Whether there is a planned or unexpected power outage in your area, make sure you’re ready.

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Staying safe in a power outage

Follow these simple tips on how to stay safe in a power outage.

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Using generators in a power outage

Planned outages may be required when we work on the network to ensure everyone's safety. We're often asked if we can provide temporary power generation for this. Here's when we can help you.

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What to do in an electrical emergency

In an electrical emergency, it's important to do the right thing calmly and quickly.

Plan ahead for power outages Be switched on to safety

Enabling the energy future of our communities

At Aurora Energy, we’re doing a lot of work to upgrade the electricity network in Dunedin, Central Otago/Wānaka and Queenstown Lakes.

Our increased work programme means an increase in planned power outages to keep our customers, staff and contractors safe while doing the work. Check out the major projects underway across the network.

Find out more