Whether you need a new connection or advice on keeping your business running during a power outage, we can help.

New connections

If you’re moving into a new building and need your power switched on, get in touch with your electricity retailer. If you need connection alterations, or you’re planning a purpose-built office space, check out the Get Connected process.

Business continuity 

As part of your business continuity planning, you should include plans for all those 'what if' scenarios to keep your business humming when things go wrong. One scenario is what to do when the power goes out. Here, we provide some ideas for you to consider in your plan.  

Temporary generators

Where possible, we'll provide a temporary generator during a planned power outage to:  

  • Schools (including holiday programmes)  
  • Early childcare  
  • Healthcare (including hospices, medical centres and emergency services)  
  • Elderly care facilities  
  • Veterinary clinics  

If your business is not on the list above and needs guaranteed continuous electricity supply, we recommend you arrange for temporary power generation to keep your business running in the event of an outage.  

A range of generator options are available including uninterruptible power supply (UPS) to keep internet, phones and EFTPOS running, and standby petrol or diesel generators. We are happy to provide advice on generator options. 

You can hire long or short-term generators from a number of local providers including:

We recommend you get in touch with them ahead of time to see if they can help you.

If you have arranged to use a temporary generator during a planned outage, please give us a call on 0800 22 00 05 to let us know. This will help us to keep the team safe while they are working.

Building security

If your security doors won’t work in a power outage, you will want to consider including onsite security in your business continuity planning.  

Think about any areas of your building that have no natural light and will need battery-powered lighting when the power is out. 

And don't forget to let your team know what to expect in an unplanned power outage and what it means for your business. 

Carpark access

In the event of an outage, the carpark barriers may not work. If there is a manual override, let your team know how it works or if it’s a planned outage, open it beforehand. 

Consider having security here as well if you need to protect access to your building. 

Be prepared for power outages

We want to help make sure you're ready for planned and unplanned outages so there is as little impact as possible on your business. Check out our tips for what do to before, during, and after a power outage.