Temporary disconnections
This is the most commonly requested type of disconnection. If you're doing any property maintenance near the customer service line between our network and your house, then you'll need to request a temporary disconnection of power. This will keep you safe from electric shock if you're re-roofing, painting, trimming trees or doing any other type of non-electrical work near the customer service line, or if an electrician is doing electrical work at your property and needs the power turned off for safety reasons.
You'll need to allow up to five working days for us to process your request.
There are different charges depending on the type of work you are doing and when you want to do it, which are outlined in the below table.
| Type of work | Costs | Who will manage the temporary disconnection? |
| Non-electrical (e.g. re-roofing, painting or trimming trees) during business hours of Monday - Friday 8:00am – 5:00pm | No charge will apply | Delta |
| Non-electrical (e.g. re-roofing, painting or trimming trees) outside business hours/weekends | The customer will need to arrange and pay for this service | You can find Aurora Energy approved contractors here for you to contact |
| Electrical (e.g. replacing a switch board, re-wiring) at any time, whether during or outside business hours | The customer will need to arrange and pay for this service | You can find Aurora Energy approved contractors here for you to contact |
How does a temporary disconnection work?
The Aurora Energy approved contractor will pull the fuse at the power pole or pillar box to disconnect the power supply to the house. They'll leave a tag to ensure that other utility providers or contractors know your property has been temporarily disconnected.
Once you've finished the work, let the Approved Contractor know and they will come back to put the fuse back in and remove the tag.
Remember to keep safe when working around power lines and cables.
How do I apply for a temporary disconnection?
Get in touch with us to set up your temporary disconnection.
Permanent disconnections
If you want to permanently disconnect from the network, say you're demolishing or removing a house or you're wanting to go "off-grid" with no network supply as a backup, then you'll need to let your electricity retailer know.
Your electricity retailer will contact one of our Approved Contractors to arrange the disconnection. The retailer will commence the process of updating records including managing the final stages of the billing process.
For overhead connections, our approved contractor will remove the fuse and disconnect the service cable from the pole and remove it from the site.
For underground connections, our Approved Contractor will remove the fuse from the pillar and the cable boundary from the ground.
Both overhead and underground connections will then have the supply tested to ensure that the connection is no longer live.
Close approach approval
For your safety, if you're planning to work within four metres of overhead lines or are excavating within five metres of a power pole you'll need close approach approval. Find out more here.