Find out how to prepare for power outages, what to do about trees growing near power lines, how to stay safe around electricity and more.

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Check power outages

Check for power outages in your area here.

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Report a fault or hazard

If you need to report a fault or hazard, don't touch it, report it.

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Get connected

For all new connections to our network, start the process here.

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Trees on your property

Trees growing into power lines cause outages and are a serious safety hazard. As a tree owner, you are responsible for keeping trees clear of power lines. Find out how to do it safely!

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Safety around your property

Doing some DIY or need to get your trees trimmed? Find out how to stay safe around electricity.

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Your distribution charges/pricing

The way electricity prices are set is changing, to make them fairer and easier to understand as well as supporting New Zealand’s drive towards electrification and decarbonisation.

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Energy tips

With the cost of living going up, we’ve put together some tips for you to keep your power bill down.

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Supporting your business

Whether you need a new connection or advice on keeping your business running during a power outage, we've got some tips for you.

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Large customer demand management

We operate a load management system to help reduce the load at times of peak regional demand. Find out what this means for you.

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Property rights and electricity easements

Easements may be needed if our equipment crosses other private property to get to yours.

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Disconnect from our network

If you need to disconnect from our network, start the process here.

In The Kitchen

Customer Charter

Our customer charter explains our relationship with you, outlines what you can expect from us, and what we will need from you in order to meet your expectations and provide you a quality electricity supply.

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Power poles and lines on your property

Who is responsible for looking after power poles and lines on private property? These are also known as customer service lines.

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Frequently asked questions

We've compiled a list of frequently asked questions and answers about electricity at your place.

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